Testimonials

When our senior divisional leadership decided to utilize CRI Global to help us implement a realignment of our culture to our brand, we were not sure exactly how this process would be embraced by our long-term employees and supervisors.  After all, change does not come easy.  But you and your team engaged each and every employee.  You made them feel part of this important transition and, as a result, after 35 years of operating under an old system, we have been able to shift our culture so that it is more closely aligned to our brand.  The best news is our customers love it!  Thanks for your well-designed plan, implementation and professionalism throughout this major transition.” — 3M

Following a major merger, we utilized the assessment services of CRI Global to help us assess and evaluate marketplace shifts among our retail customer base.  Your work was exceptional and very helpful to our successful implementation of several new consumer services that increased our market share and financial results. We look forward to future projects with CRI Global.” — Bank of America

The strategic planning process the CRI Global designed and implemented for our organization has made a major difference in terms of our long-term marketing perspective and success.  We appreciate CRI Global’s professionalism and the extra effort your staff provided us to overcome challenges and develop a sound strategic plan that works.  We’re on our way to a great year!” — San Diego Convention & Visitors Bureau

CRI Global’s customer service training program had a major positive influence throughout our organization.  We truly become more customer-focused.  Most importantly our customers noticed a transformation among our 900 employees.  We’ve received numerous letters complementing our service-friendly employees, and we have noticed a steady decline in customer complaints and service response delays.  Thanks for a great job over the past four years.  CRI Global has truly become part of our family.” — Metropolitan St. Louis Sewer District

Working with your organization has been a pleasure.  We just wanted to say ‘thank you’ one more time for your extra effort and support during our company’s Executive Healthcare Forum.  You made it a great success.” — Roche Diagnostics

When measuring our business success, we consider two dynamic metrics; customer satisfaction and sales growth.  Thanks to the excellent work of CRI Global and the successful implementation of the Customer Service Training Program you designed and implemented for Isuzu’s dealers across North America over the past four years, we are exceeding both metrics.  We look forward to future projects with CRI Global.” — Isuzu North America